TEXT DEMOS TO 787839 to see how our unique Txt4Survey capability works to start surveys with a text message.  

There is no need to download an App!  You pick your own custom word to start surveys (typically your business or product name!)

FIELD DATA COLLECTION and FOOD SAFETY AUDITS

Real-time, market level insight

On The Spot Systems® is the perfect solution for a business seeking real-time, market level insight; this includes collecting competitive data, food safety audits, or compiling store visitation checklists for merchandise management and standards control.

Your data collection forms can be automatically initiated in the field via email or text message, and QR codes at your location validate on-site visits. Our software's ability to run on various devices gives you (and your team) access to location specific data you need to maintain and grow your business.

On The Spot Systems® requires no proprietary software to run, and gives you various points during the process to see the audit feedback being provided--view and compare results in an Excel, CSV or PDF document before a field visit, at the end of the field user's route, or at any time during the audit period across your locations.

Incoming data is easily managed through our simple SaaS reporting backend, and can also integrate directly into your Business Intelligence (BI) system. You’re even able to create an instant alert for critical issues triggered by incoming data. Automated scheduled reporting means rapid decision-making.

Our systems also decrease the time it takes to type handwritten notes, both reducing human error and saving paper. 

Read our case study to learn how On The Spot Systems can improve your field data collecting process. 

SATISFACTION MANAGEMENT

Give your business an advantage

On The Spot Systems helps you create a more enriching user experience because we understand that a great service starts with proactively addressing issues. Our survey tool provides you instantaneous feedback, which in turn, allows you to remedy any service concerns quickly and easily. The data On The Spot Systems delivers will help you set (and surpass) satisfaction objectives, whether it's improving day-to-day operations or exceeding long-term service goals.

This enables you to foster a more meaningful relationship with your users, keeping them up-to-date on your business' news, promotions, and special opportunities.

Get more LIKES on Facebook and REVIEWS on Google.  If a customer has a high NPS score you have the option to go right to your location-specific Facebook page so they can LIKE your business or to your Google review page!

On The Spot Systems requires no proprietary software to run and gives you the ability to view and compare results through our online real-time web portal, or in an Excel, CSV or PDF document.

Yet satisfaction management is more than great service. When your users interact with On The Spot Systems®, they’re also given the option to opt-in to your mailing list. We integrate seamlessly with existing email marketing services, including Constant Contact, Fishbowl, and The Customer Connection accounts.

To help build your loyalty program, we also integrate with loyalty services and CRMs such as CaptureCode, Paytronix, and Sundrop Mobile Loyalty, ensuring your collected data not only informs your business decisions, but also helps you reward returning users. 

Collecting volumes of feedback is easy, too. Our clients receive thousands of survey submissions (with or without incentives), often initiated by a simple QR code, text message or unique URL. Our system also lets you provide Survey Boards to users, meaning they don’t have to use their own devices to participate, giving you a variety of feedback collecting options all within On The Spot Systems.

Read our case study to discover how we’ve helped our clients satisfy their users’ needs. 

MARKET RESEARCH

Completely mobile data collection experience

On the Spot Systems provides sophisticated capabilities that will allow you to gather feedback from people on the go. Using our easy-to-use web portal, you can create customized branded surveys that are immediately available on almost any smartphone,tablet, or iPod touch. And the system offers a wide range of question types--and has branching, skipping, and randomization logic built in.

Regardless of the scope of your project, all data is collected, categorized, and instantaneously sent to you for deeper analysis and decision-making.

The system is ideally suited for customer intercepts use when looking for feedback in a fast-paced environment. If you’re planning to implement your surveys with a panel, surveys can be triggered via push notification, email, or text message. Survey responses may also be linked to a mobile device’s unique user ID, helping limit fraudulent survey submissions. (Reward programs can be managed automatically as well.)

Reporting is delivered through our automated system, or your data can be downloaded directly to your computer as a CSV, Excel, or PDF file. You can also have your data sent to a third party for tabulation.

PRODUCT FEEDBACK

Leverage mobile technology

Introducing a new product can be an arduous process. However, On The Spot Systems gives you the capability to track and analyze sentiment for a new or existing product without the limitations that make focus groups or paper forms unreliable.

Our innovative survey tool lets you ask the questions you want to ask, in a format that fits your content (choose from over 20 unique question types), to refine and truly learn from the data you receive.

Surveys can be initiated from QR codes directly on packaging, or via text messages, or from a unique URL. This means getting your participants' thoughts is immediate and simple for you and them.

Furthermore, our system allows you to enter participants into a sweepstakes or promotion that is completely dependent on the identifying fields you choose. This means you can reward participation, while also gathering further information by tracking their entrance through an email marketing service, or by a membership ID you’ve previously assigned them. 

CONFERENCES, EVENTS AND TRAINING SEMINARS

On-site Insights®

On The Spot Systems is a great solution for event organizers looking to learn more from the attendees at theirs conferences, events, or training seminars. Your survey can cover everything from the registration process and individual, to feedback on the facilities, or the conference as a whole.

All that attendees need to do is access your survey on their phone, tablet or iPod, and the feedback they provide is automatically tabulated and sent to you for consideration.

Our service updates you with real-time, user-friendly analytics and reporting as the survey results come in. You can analyze feedback on individual presenters, venues, registration process, training content, materials provided, and other areas of interest. This data will help identify the strengths and weaknesses of a particular conference, event, or seminar, providing a foundation for improving future events.

Read a case study to see how On The Spot Systems can help your conference, event, and training seminar.

MENU TESTING, RESEARCH & DEVELOPMENT, SENSORY FOOD RESEARCH, PANELS

Bring out your potential

Constructing or updating a menu can sometimes feel like a guessing game, but On The Spot Systems ensures you'll be making smart decisions, based on real feedback.

Our mobile tool allows you to provide a participant with a Survey Board, where they can easily answer questions you write and design. Our system processes results immediately, making it possible for management to quickly collect and tabulate raw data, and easily recognize patterns on products they are considering adding to the menu.

Moreover, our software has proven to increase participation and removes the need to tally clerical data manually. On The Spot Systems saves you time, money, and provides real-time, collated results, often before the first dish is cleared from the table!

On The Spot Systems requires no proprietary software to run, and gives you various points during process to see the feedback being provided--view and compare results in an Excel, CSV or PDF document during the panel, at the end of the panel, or at any time during test period for items in test locations.

The process has been used for appetizers, entrees, desserts, specialty beverages or cocktails, and even changes to service procedures. Menu testing also increases the overall quality of the food, and business performance across an entire chain.

Read our case study to discover how easy adding new items to your menu can be.