Access to our server and your customer information is via a secure HTTPS connection over SSL. You can be assured your data is safe. Data snapshots are transmitted to a standby server hourly. Automated backups are performed nightly to an off-site facility. Copies of backups are also stored off-site in a weekly rotation.
Servers provide fault-tolerance with battery-backup and RAID. The current redundancy strategy is based on a warm-site server with an identical configuration that is maintained as a failover resource.
Systems are monitored by two independent application-monitoring services that send SMS/email alerts to technicians. Additionally, hardware-level monitoring will send alerts if preconfigured thresholds are exceeded, such as CPU utilization, disk I/O and traffic levels.
On The Spot has licensed U.S. Patent No. 7,822,816 that covers data collection on a mobile device using an electronic form. The patent license enables our client's to utilize mobile devices to collect data. This is important as most other services do not provide protection from the patent holder and you may be in violation of the patent if you collect data from mobile devices.
Our data center is a Tier 2 Data Center with 24/7/365 On-Site Technical Support. The data center is SAS-70 Type II Certified and offers Redundant Systems and Monitoring. The high-speed internet connection is redundant over SONET. Our servers are Linode Multi-Processor Xeon servers.